rbajee apps Privacy Policy
This policy explains how rbajee apps collects your personal information, why it is stored, and how it is kept secure. Please read this entire policy carefully before using the platform.
Table of Contents
1 Introduction and Scope
rbajee apps takes the personal privacy of its users very seriously. This privacy policy is written for users in Bangladesh and applies to the rbajee apps website, mobile application, and all associated digital services.
By reading this policy you will learn — what information is collected about you, what it is used for, whether any information is shared with third parties, and what rights you have over your own data. The rbajee apps Terms and Conditions and this privacy policy complement each other — it is recommended that you read both together.
By creating an account or using the services on the platform, you are considered to have given your consent to this policy. If you disagree with any part of this policy, please stop using the services and contact us for assistance.
2 Information Collection
rbajee apps collects two types of information: what you provide directly, and what is generated automatically while you use the service.
2.1 Information You Provide Directly
- Full name, date of birth and national ID number (for account verification)
- Mobile number and email address (for communication and OTP verification)
- Transaction details via bKash, Nagad, Rocket, Upay or bank transfer
- Content of messages, complaints or requests sent to support
- Images of documents submitted for KYC (Know Your Customer) verification
2.2 Automatically Collected Information
- IP address, browser type and operating system information
- Session duration, pages viewed and logs of links clicked
- Device model number and unique identifier information
- Usage patterns collected through cookies and similar tracking technologies
- Game history and betting records on the platform
2.3 Information Received from Third Parties
In some cases, limited information may be received through payment gateways or identity verification services, but it is used only to complete transactions or prevent fraud.
3 Purpose of Information Use
Collected information is used only for the purposes listed below. In no case is information sold or transferred to advertisers.
- For account registration, verification and management
- To process deposits and withdrawals and to keep a record of transaction history
- To detect and prevent fraud and to ensure account security
- To assist you through 24/7 live chat and email support
- To analyse platform performance and improve service quality
- To fulfil legal obligations and respond to requests from regulatory authorities
- To send bonus offers and promotional messages — you can opt out at any time
5 Information Security
rbajee apps applies industry-standard technical and administrative measures to protect your information.
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Sensitive information (passwords, financial details) is stored in encrypted form
- OTP-based two-step verification when accessing your account
- Automated monitoring to detect unusual logins or transactions
- Limited and controlled access to servers where data is stored
However, no one can guarantee complete security on the internet. You are therefore advised to keep your password private, always log out after using an unfamiliar device, and report any suspicious activity to support immediately.
6 Cookies and Tracking
rbajee apps uses cookies to improve platform functionality and to personalise your experience.
6.1 Essential Cookies
Without these cookies the platform cannot function properly — for example, maintaining sessions, saving login state and managing security tokens.
6.2 Analytical Cookies
Anonymous data is collected to understand which pages are used most and where the platform needs improvement.
6.3 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some platform functionality.
7 Data Retention Period
Your information is kept only for as long as it is needed. The main principles are:
- All account and transaction information is retained while the account is active.
- Even after an account is closed or deactivated, financial transaction records are kept for a set period due to legal obligations.
- Support conversation records are kept for a limited period.
- Security logs and fraud prevention data may be retained for a longer period.
Once the retention period has passed, data is securely deleted or anonymised.
8 User Rights
As a user of rbajee apps, you have the following rights over your own personal information:
8.1 Right to Access Information
You can find out at any time what information is stored about you. This request can be made through the support channel.
8.2 Right to Correct Information
If your profile contains incorrect or outdated information, you can request a correction.
8.3 Right to Delete Information
After closing your account, you can request deletion of information that is not legally required to be retained.
8.4 Opt Out of Promotional Messages
If you no longer wish to receive bonus offers and promotional messages, notify support or use the unsubscribe link in emails.
The Responsible Gaming guide also explains ways to limit your account usage, which helps you build healthy gaming habits alongside protecting your information.
9 Protection of Minors
All services of rbajee apps are for individuals aged 21 and above only. The platform does not knowingly collect any information from minors.
If a parent or legal guardian suspects that someone under the age of 21 has created an account, they are requested to contact support immediately. Such accounts will be closed promptly and the related information will be deleted.
An age verification process is followed at the time of account registration to prevent access by minors.
10 Policy Changes
This privacy policy may change from time to time as services expand, new technologies are introduced, or legal obligations require it. When changes are made:
- The "Last updated" date at the top of the page will be revised.
- For significant changes, advance notice will be sent to the registered email or mobile number.
- Continuing to use the platform after a change has been made will be considered as consent to the new policy.
If you have any questions about a changed policy, visit the Frequently Asked Questions section or contact the support team directly.
11 Contact
If you have any questions, requests or concerns about this privacy policy, please contact our support team.
- 24/7 Live Chat — directly from the chat window within the platform
- Email: [email protected]
The support team provides service in both Bengali and English. Your request will be responded to as soon as possible after it is received.
This privacy policy was last updated in January 2025. rbajee apps is always committed to protecting your personal information.